Since its inception one year ago, SUMO has become an amazing community-powered support channel impacting millions of Firefox users around the world. David Tenser has been working on an informative blog series reflecting on the accomplishments of this past year, and envisioning the future of SUMO as we near 2009. He talks about taking SUMO to the next level by continuing to strengthen the existing community and improving the overall support process. Some of the proposed changes include a better understanding of the big picture, measuring performance and user satisfaction, building closer relationships with local communities, and even branching out to support other Mozilla projects.
As part of this evolution, its important that we create a strong visual identity to encompass the essence of SUMO and its ongoing mission. Although we’ve used various faces for SUMO in the past such as Foxkeh and the friendly nurse, we don’t feel that these fully represent what the project is really about. So, David and I are working on creating an official logo, and we need your help!
More specifically, we need your help in brainstorming ideas around the design concept and how to best represent SUMO visually. In the past SUMO has dedicated its resources to Firefox and is therefore primarily known as “Firefox Support”. But as David notes in his blog, SUMO aspires to be much more, and the appropriate description would really be “Open Source Support.” SUMO is also not just a place to solve problems, it’s a place to help other people. We have a vibrant community of active contributors dedicated to sharing their knowledge and helping each other. So how can we incorporate this personal touch into the mix? We’d love to hear your thoughts.
How do you define SUMO? What does it mean to you? How does it make you feel? What differentiates it from other forms of support? Let’s put our heads together and come up with some really good ideas. Feel free to use words, phrases, pictures, sketches, or whatever you’re most comfortable with. We’ll use your feedback in forming a creative brief, which serves as guidance for the graphic designer who will then illustrate the actual logo.